Refund policy

GoPaws Refund & Return Policy (Supplements — U.S. Only)

At GoPaws, our goal is to help your pet feel better—not to sell you something and leave you stuck with it. While refunds are rare, we offer a 365-day 100% money-back guarantee under the terms below.

1) 365-Day 100% Money-Back Guarantee

You may request a refund if:

  • Your most recent shipment was purchased within 365 days of the purchase date; and
  • The product from your most recent shipment is shipped back to us (return shipping is not covered).

Important:

  • Only your most recent shipment qualifies for a refund. Previous shipments are not refundable.
  • Return shipping is your responsibility.
  • Refunds are for U.S. orders shipped within the United States only.

2) Eligibility Requirements

To be eligible for a refund/return:

  • You must provide proof of purchase (order number, receipt, or confirmation email).
  • The request must be made within 365 days of the purchase date of your most recent shipment.
  • The return must correspond to only the most recent shipment.

We may decline returns that do not meet these conditions or items sent back without prior authorization.

3) How to Start a Return / Refund Request

Email us at contact@go-paws.com with:

  • Full name
  • Order number
  • The item(s) you’re returning (most recent shipment)
  • (Optional) Reason for return (helps us improve)

Do not send products back until you receive return instructions from us.
We will reply with the return address and instructions for sending your package.

4) Return Shipping

  • Customers are responsible for return shipping costs.
  • We strongly recommend using a trackable shipping service and keeping your tracking number. GoPaws is not responsible for returns lost or damaged in transit.

5) Damaged, Defective, or Incorrect Items

Inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact contact@go-paws.com promptly so we can evaluate the issue and make it right.

When possible, include photos of:

  • The product
  • The packaging
  • The shipping label

6) Supplement-Specific Notes (Safety & Quality)

Because GoPaws products are supplements, returned items are handled for safety and quality control.

  • We may not be able to restock returned supplements.
  • A return may still be required to confirm eligibility for a refund under our guarantee (we’ll provide instructions).

7) Exchanges

We do not offer direct exchanges. The fastest way to get a different product is to:

  1. Request a return/refund for your eligible item (most recent shipment), and
  2. Place a new order for the product you want.

If you’re not sure what to choose, email contact@go-paws.com and we’ll help.

8) Refund Processing

After we receive your return and review it, we’ll notify you of approval.

If approved:

  • Refunds are issued to your original payment method.
  • Please allow up to 10 business days for processing after approval (your bank/card issuer may take additional time to post the refund).

If more than 15 business days have passed since approval, contact contact@go-paws.com. 

9) Contact

Questions about refunds or returns?
Email: contact@go-paws.com